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Privacy Policy

Last updated: 30 June 2026

Growing Rooms Landscapes & Pools respects your privacy.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use our website at growingrooms.com.au, contact us, submit an enquiry, apply for a role, subscribe to our newsletter, or otherwise interact with us.

In this Privacy Policy, “Growing Rooms”, “we”, “us” and “our” means Growing Rooms Landscapes Pty Ltd ABN 42 611 838 389, operating as Growing Rooms Landscapes & Pools.

We aim to handle personal information in a clear, careful and responsible way, consistent with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where applicable.

In short

We collect personal information only where it is reasonably needed for our business.

This may include:

  • information you provide through our website forms;
  • information you provide when making an enquiry or requesting a quote;
  • information you provide when applying for a role;
  • your email address if you subscribe to our newsletter;
  • basic website analytics information;
  • cookies and similar technologies used to understand website performance; and
  • standard technical information collected through website server logs.

We do not sell your personal information.

We do not add you to our newsletter just because you contacted us, requested a quote or applied for a role. You will only receive marketing communications if you have consented to receive them or where we are otherwise permitted by law to contact you.

The information we collect

Information you give us

We collect personal information that you choose to provide to us.

This may include:

Enquiry and quote forms

When you submit an enquiry or request a quote, we may collect:

  • your name;
  • phone number;
  • email address;
  • suburb;
  • street address, if you provide it;
  • property type;
  • project type;
  • project details;
  • budget;
  • timeframe;
  • how you heard about us;
  • photos, plans, drawings or other files you choose to upload; and
  • any other information you include in your message.

Careers and job applications

When you apply for a role or submit your details through our careers form, we may collect:

  • your name;
  • contact details;
  • the role you are interested in;
  • your CV, resume or other application documents;
  • your cover note or message;
  • information about your work experience, qualifications and availability;
  • information about your work rights in Australia; and
  • whether you may require sponsorship to work in Australia.

Newsletter

If you subscribe to our newsletter, we collect your email address and any other details you choose to provide.

You can unsubscribe at any time.

Other communications

If you contact us by email, phone, social media or another method, we may collect the personal information you provide during that communication.

Sensitive information

Sensitive information includes information about things such as health, racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records or biometric information.

We do not ask you to provide sensitive information through our website unless it is relevant and necessary.

Please do not include sensitive information in free-text fields, uploaded files, CVs, plans, photos or other materials unless it is directly relevant to your enquiry, project or application.

If you choose to provide sensitive information to us, you consent to us handling that information for the purpose for which you provided it and for any directly related purpose.

Information we collect automatically

Analytics

We use analytics tools, including Google Analytics, to understand how people use our website.

Analytics information may include:

  • which pages are visited;
  • how visitors found the website;
  • approximate location information;
  • device type;
  • browser type;
  • operating system;
  • time spent on the website; and
  • general website usage patterns.

Google Analytics may use cookies and IP address information to provide analytics. We do not use Google Analytics reports to personally identify you.

Server logs

Like most websites, our website hosting providers may collect standard technical information when you visit the site.

This may include:

  • your IP address;
  • browser type;
  • device information;
  • date and time of access;
  • pages viewed;
  • referring website; and
  • technical information needed to keep the website secure, reliable and functioning properly.

We use this information to operate, maintain, troubleshoot and protect the website.

Cookies and similar technologies

Cookies are small files stored by your browser or device.

We may use cookies and similar technologies to:

  • operate the website;
  • understand how visitors use the website;
  • improve website performance;
  • monitor website traffic;
  • identify technical issues; and
  • measure the effectiveness of our content and marketing.

At the time this policy was last updated, our website uses Google Analytics and standard website hosting/server logs. If we later use additional analytics, advertising, remarketing, social media, embedded content or tracking tools, those tools may also use cookies, pixels, tags or similar technologies.

You can control or delete cookies through your browser settings. You can also opt out of Google Analytics by using Google’s browser opt-out tools.

Turning off cookies may affect some website features, but it should not stop you from viewing the website.

How we use your information

We use personal information for the purpose for which it was collected, or for a directly related purpose you would reasonably expect.

This may include:

  • responding to your enquiry;
  • assessing whether we can assist with your project;
  • preparing quotes, proposals or fee proposals;
  • contacting you about your enquiry or project;
  • delivering landscape, pool, design, construction, maintenance or related services;
  • managing our customer relationships;
  • assessing job applications;
  • contacting applicants about roles or opportunities;
  • sending newsletters or marketing communications where you have consented to receive them;
  • improving our website, services and communication;
  • operating, securing and maintaining our website and business systems;
  • keeping business, tax, insurance and legal records;
  • managing disputes, complaints or claims; and
  • complying with our legal obligations.

We do not sell your personal information.

Marketing communications

If you subscribe to our newsletter or otherwise consent to receive marketing communications from us, we may send you updates, offers, news, project information and other marketing communications.

Any marketing emails we send will identify us as the sender and include a way to unsubscribe.

You can unsubscribe at any time by using the unsubscribe link in our emails, following the unsubscribe instructions in our messages, or contacting us directly.

We will not add you to our newsletter simply because you have submitted an enquiry, requested a quote, applied for a role, or contacted us about something else.

Who we share your information with

We may disclose personal information where reasonably necessary for our business.

This may include disclosure to:

  • our employees, contractors and representatives;
  • website hosting providers;
  • email, newsletter and communication platforms;
  • customer enquiry and business management systems;
  • IT, software, cloud storage and security providers;
  • analytics providers, including Google Analytics;
  • professional advisers, such as accountants, insurers, lawyers and consultants;
  • subcontractors, suppliers or project partners where relevant to your project;
  • payment, accounting or administration providers;
  • recruitment-related service providers, where relevant; and
  • government, regulatory or law enforcement bodies where required or authorised by law.

Some of the service providers we use or may use include Google Analytics, Vercel, SiteGround, Brevo and AroFlo.

We use service providers to help us operate our website and business. These providers may handle personal information under their own terms, privacy policies and our arrangements with them.

Overseas disclosure

Some of our service providers may store or process information outside Australia.

This may include countries such as the United States, countries in the European Union, and other locations where our service providers or their infrastructure are based.

Where personal information is handled overseas, we take reasonable steps to use reputable providers and to protect personal information in a way that is appropriate for our business and consistent with Australian privacy expectations.

How we store and protect your information

We store personal information using reputable platforms and business systems.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

  • using reputable website, cloud and software providers;
  • limiting access to personal information to people who need it for their role;
  • using password-protected systems;
  • maintaining business systems and security practices; and
  • reviewing how personal information is collected, stored and used.

No website, email, cloud platform or online service can be guaranteed to be completely secure. However, we take reasonable steps to keep personal information safe.

If a data breach occurs that is likely to result in serious harm, we will take steps to assess and respond to the breach and, where required, notify affected individuals and the Office of the Australian Information Commissioner.

How long we keep your information

We keep personal information only for as long as we reasonably need it for the purpose for which it was collected, or as required for business, legal, tax, insurance or record-keeping purposes.

As a general guide:

  • enquiry and customer records are kept for as long as needed to manage our relationship with you, deliver services, maintain business records and meet legal, tax and insurance obligations;
  • unsuccessful job applications are generally kept for up to 12 months, unless you ask us to keep your details on file for future opportunities or a longer period is otherwise required;
  • newsletter details are kept until you unsubscribe or ask us to remove them;
  • server logs are kept in line with our hosting providers’ standard retention periods; and
  • analytics data is kept in line with the settings and retention periods of the relevant analytics provider.

When we no longer need personal information, we take reasonable steps to delete it, de-identify it or securely archive it, depending on the circumstances.

Accessing or correcting your information

You may ask us to provide access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below.

We may need to verify your identity before responding. We will respond within a reasonable time.

In some cases, we may not be able to provide access to certain information, for example where access would affect another person’s privacy, breach confidentiality, or where we are legally permitted to refuse access. If this happens, we will explain our position where reasonable.

Your choices

You can choose not to provide personal information to us. However, if you do not provide information we reasonably need, we may not be able to respond to your enquiry, prepare a quote, assess your application, provide services, or communicate with you properly.

You can also:

  • unsubscribe from marketing emails at any time;
  • ask us to update or correct your details;
  • ask us to remove you from mailing lists;
  • control cookies through your browser settings; and
  • opt out of Google Analytics using Google’s browser opt-out tools.

Children

Our website and services are intended for adults.

We do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

Links to other websites

Our website may contain links to third-party websites, platforms or services, including social media profiles.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

If you visit a third-party website, you should read its privacy policy and terms of use.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the issue.

Please provide enough detail for us to understand your concern.

We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The current version will be published on this website. The “Last updated” date above shows when this policy was last updated.

We encourage you to check this page occasionally to make sure you are aware of the current version.

Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Growing Rooms Landscapes & Pools
208/117 Old Pittwater Road
Brookvale NSW 2100
Australia

Email: admin@growingrooms.com.au
Phone: (02) 8060 0110